Delete your 3lanse account

You can delete your account and data yourself at any time. It takes a minute, cancels any subscription straight away and can't be undone.

In the 3lanse app

  1. Open the app and tap Profile.
  2. Tap Settings, then Delete my account.
  3. Confirm it's you (your password, or sign in again with Apple or Google) and confirm.

On the website

  1. Log in and open Settings (3seekers: Company profile).
  2. Choose Delete my account, confirm it's you and type DELETE.

You can download a copy of your data first with Download my data on the same page.

Can't log in?

Email hello@3lanse.com from the email address on your account, with "Delete my account" in the subject. We'll check it's you, delete the account and confirm by email, within one month at the latest.

What's deleted

Your account and sign-in, profile, photo, documents and files, clients, projects, invoices, work log, mileage, tasks, calendar, expenses and receipts, direct chats and messages you sent in groups, connections, interviews, testimonials, jobs you posted, Hub posts, comments, likes and applications, support chats and Aidmin's record of your actions. Any subscription is cancelled.

What we keep

  • Payment and subscription records held by our payment provider, Stripe, for as long as tax law requires.
  • Reports you made about other members and the action we took, while they're needed to keep members safe.
  • Our team's internal notes and audit log.
  • A marker of your email domain, so free trials can't be repeated.

Invoices you already sent stay with the people you sent them to. Deleted data can remain in our providers' encrypted backups for a limited period before it's overwritten. Read more in our privacy policy.