Terms of use

These terms are an agreement between you and 3lanse ("3lanse", "we", "us") for using https://3lanse.com and the 3lanse app. By creating an account you agree to them and to our privacy policy. Please read them; if you don't agree, don't use 3lanse.

You must be 18 or over and able to enter a contract. 3lanse is for freelance professionals (3lancers) and the businesses that engage them. If you use 3lanse for a company, you confirm you are allowed to accept these terms for it.

Most members use 3lanse in the course of business. If you are a consumer, you also have the rights given to you by law, and nothing in these terms takes them away.

3lanse is a platform that helps 3lancers present their experience and compliance, and helps businesses find, contact and engage them directly.

3lanse is not an employment agency or employment business. We don't employ members, supply them to anyone, set their rates or take commission on their work. Any engagement is a contract directly between the 3lancer and the business, and they are responsible for its terms, payment, insurance, health and safety and employment status, including IR35 where it applies.

Compliance badges reflect information and documents provided to us and checked at a point in time. They are not a guarantee of anyone's competence, conduct or work. Businesses should carry out their own checks before engaging anyone.

Keep your sign-in details safe and tell us straight away if you think someone else has used your account. You're responsible for activity on your account. Keep your details accurate and up to date.

One person or business per account. Don't create accounts for other people without their permission.

You can use 3lanse free. Paid plans add features and are described, with prices including any VAT, on our pricing page and in the app. While card payments are being set up, upgrades may be switched on by our team on request.

Paid plans renew automatically each month until cancelled. You can cancel at any time in Membership; you keep the plan until the end of the period you have paid for and are not charged again. We will remind you before a trial ends or a renewal if the law requires it.

We may change prices with at least 30 days' notice. The new price applies from your next renewal, and you can cancel before it does.

If you are a consumer you can cancel a new paid plan within 14 days of buying it for a refund. If you asked us to start the plan straight away, we may deduct a fair amount for the time you used. Otherwise payments are not refundable except where the law says so.

If a payment fails we may move your account to the free plan. Your data is kept.

You own what you add to 3lanse. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, display and process it as needed to run and improve the service, including showing your profile to other members. The licence ends when you delete the content or your account, except for copies in backups for a short time or where we must keep it by law.

You confirm that what you add is accurate, that documents you upload are genuine and yours, and that you have the right to share it, including any personal data about other people.

When using 3lanse you must not:

• give false information, impersonate anyone or upload forged or altered documents
• harass, threaten, discriminate against or abuse anyone
• send spam or unsolicited bulk messages, or use 3lanse to recruit people away from it in bulk
• post anything unlawful, defamatory, obscene or that infringes someone else's rights
• collect other members' data by scraping or automated means, or use it for anything other than genuine work enquiries
• try to get round security, access accounts or data that aren't yours, or disrupt the service
• upload viruses or harmful code

You can block and report anyone from their profile or chat. We review reports and can remove content or restrict accounts.

Invoicing, IR35 and other tools help you run your business, but you are responsible for the accuracy of your invoices, tax returns, VAT and status decisions. They are not legal, tax or financial advice. Speak to a qualified adviser where you need it.

AI features produce suggestions that may be wrong. Check them before you rely on them.

The 3lanse name, logo, software and design belong to us or our licensors. You may use the service as intended but not copy, modify or resell it.

We work to keep 3lanse available and secure but can't promise it will always be uninterrupted or error-free. We may change, add or remove features. If a change significantly reduces a paid feature you rely on, we will tell you and you can cancel.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else that cannot be limited by law, including your statutory rights as a consumer.

We are not responsible for engagements, payments or disputes between members, or for the accuracy of what members add.

If you use 3lanse for business, we are not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss, and our total liability to you in any 12 months is limited to the greater of £100 and the fees you paid us in those 12 months.

If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care, but not for loss that wasn't foreseeable or for business losses.

If you use 3lanse for business, you will cover our reasonable costs of a claim made against us by someone else because of content you added or your breach of these terms.

You can delete your account at any time in Settings. We may suspend or close an account if it breaks these terms, puts others at risk or has to be closed by law. Where reasonable we will tell you why and give you a chance to respond. If we close a paid account without good reason we will refund the unused part.

We may update these terms. We will give at least 30 days' notice of significant changes in the app or by email. If you don't agree, you can close your account before they apply.

These terms are governed by the law of England and Wales, and its courts can hear disputes. If you are a consumer living in Scotland, Northern Ireland or the EU, you can also bring proceedings in your local courts and keep the protection of the mandatory laws where you live.

If you have a problem, contact us first at hello@3lanse.com and we'll try to put it right.